Ethics Policy

The Healthcare Quality Systems (“HQS”) Ethics Policy reflects the high standard of business conduct representing what is the hallmark of our organization. Our Ethics Policy helps define our commitment to support a culture of openness, trust and integrity in all we do.

We are committed to conducting all of the Healthcare Quality Systems ‘s affairs and activities with the highest standards of ethical conduct. All of us have an obligation to adhere to this policy and encourage others to do the same.

As employees, we are passionate about working with all of our customers. We must dedicate ourselves to pursuing our mission with honesty, fairness and respect for the individual, ever mindful that there is no “right way” to do the “wrong thing.”

The Ethics Policy helps clarify our standard of conduct. It makes clear that Healthcare Quality Systems expects employees to understand the ethical considerations associated with their actions. Our Ethics Policy affirms our long standing commitment to not merely obey the law, but also to conduct our business with integrity and without deception.

Healthcare Quality Systems’ reputation for integrity and honesty is more important today than ever before. As we think of “what we do” at Healthcare Quality Systems and “how we do it,” always remember our responsibility to ask ourselves: “Am I doing the ‘right thing’ for the ‘right reason‘?”

Code of Ethics

The summary code of ethics includes the following provisions: Healthcare Quality Systems employees must:

The purpose for this ethics policy is to support a culture of openness, trust, and integrity in all Healthcare Quality Systems management and business practices. A well understood ethics policy requires the participation and support of every HQS volunteer and employee.

At Healthcare Quality Systems, we are dedicated to working with our employees, partners, vendors and customers to reduce disability and death from cardiovascular diseases and stroke. We are committed to conducting all of the HQS’ affairs and activities with the highest standards of ethical conduct.

We are committed to the responsible use of HQS assets; to provide accurate, complete and objective information; to respect the confidentiality of financial and other information; to act in good faith and exercise due care in all we do; to comply with all rules and regulations, and to proactively promote ethical behavior.

HQS’ Ethics are built on the HQS Core Values. As such, we acknowledge our individual responsibility to ensure our collective success by practicing and promoting the following values which reflect a shared view of how we want to operate and be seen by others.


Our People

HQS is committed to provide a work environment that values diversity among its employees. All Human Resource policies and activities are intended to create a respectful workplace where every individual has the opportunity to reach their highest potential.

Employees are provided opportunities regardless of race, color, national origin, religion, sex, sexual orientation, marital status, age, veteran status or disability. These policies apply to both applicants and employees in all phases of employment including, recruiting, hiring, placement, training, development, transfer, promotion, demotion, performance reviews, compensation, benefits and separation from employment.

We will evaluate how we are living up to our code of ethics by requesting feedback on a regular basis from our employees and customers. We will provide all of our stakeholders a mechanism to report unethical conduct. We will begin with employee orientation and regularly communicate all of these expectations to employees.

HQS employees, contractors and suppliers are expected to report any practices or actions believed to be inappropriate to their supervisor, another HQS leader, the Human Resources department, or via the HQS ethics portal.


Our Customers

We are dedicated to 100% customer satisfaction. We are devoted to developing “customer enthusiasm” and are passionate about exceeding customer expectations. We dedicate ourselves to anticipating the changing needs of customers and creating timely, innovative and superior programs, products and services.



Fraud is defined as any intentional act or omission designed to deceive others, resulting in the victim suffering a loss and/or the perpetrator achieving a gain. The HQS Directors and Senior Management have adopted a “no fraud tolerance” attitude. In addition to the directors, management and staff at all levels of HQS have responsibility for preventing, detecting and reporting fraud.

In addition to the definition of fraud set out above, this policy covers any dishonest or fraudulent act, including but not limited to:

Each member of management will be familiar with the types of improprieties that might occur within his or her area of responsibility and be alert for any indication of irregularity. An employee, consultant, vendor, contractor, or outside agency doing business with HQS shall immediately report any irregularity that is detected or suspected, as instructed below under ‘Reporting Ethics Violations.’ Any employee or person who suspects or reports dishonest or fraudulent activity shall not attempt to personally conduct investigations or interviews related to any suspected fraudulent act. Investigations will be coordinated with the appropriate manager and other affected groups, both internal and external. For additional information regarding fraudulent activities, refer to the HQS Fraud Risk Management Program.


Reporting Ethics Violations

If you have questions or concerns about compliance with any of the policies listed above or are unsure about what is the “right thing” to do, we strongly encourage you to first talk with your supervisor or the Human Resources department. If for any reason you are uncomfortable talking to any of these individuals, contact the HQS ethics hotline (link opens in new window) to report your concerns. Your calls will be handled in confidence. No director, officer, or employee who in good faith reports an action or suspected action taken by or within the HQS that is illegal, fraudulent, or in violation of any adopted policy will suffer intimidation, harassment, discrimination or other retaliation. The HQS treats complaints about and reports of possible discrimination seriously and investigates them as required by our procedures and any applicable laws.